Is a leading IT service provider in Australia, specialising in delivering comprehensive IT support, consulting, and cloud services tailored for small to medium-sized businesses (SMBs) with 10-250 employees.
They are committed to providing a one-stop-shop IT experience and have a strong presence in various industries, including legal, accounting, and medical sectors.
Our partners client engaged them for their ongoing IT services but intended to renew some of their hardware through their incumbent supplier. The client was satisfied with the incumbent’s offering and had historically financed their hardware refreshes using the incumbent’s finance partner.
When invited to quote on the hardware refresh, our partner quickly realised that the incumbent’s finance proposal appeared cheaper than the solution available through 3E Advantage. Without deeper insight, it risked becoming a price-driven decision with little room for value differentiation.
To help our partner strengthen their proposal, 3E Advantage requested a meeting with the client to gain a clear understanding of their objectives and to review the incumbent’s finance proposal.
A closer assessment revealed several ambiguous terms and conditions within the incumbent’s finance contract that may have resulted in unexpected end of term costs.
Working collaboratively with our partner, 3E presented a transparent, straightforward finance solution designed to remove uncertainty, minimise risk, and provide a clear, predictable end-of-term process with no hidden costs.
After reviewing both proposals side-by-side, the client appreciated 3E’s clarity around the incumbent’s terms and the risk they posed. Confident in the 3E Advantage solution and the guidance provided by our partner, the client elected to proceed with the partner’s proposed hardware refresh using a 3E Advantage payment solution.
Our partner was happy as they secured the additional business from their client. They even secured an increase in the original investment value, driven by the client’s confidence in the proposed structure.
Our partner experienced firsthand the benefit of getting their 3E Advantage BDM involved in early discussions with their prospect.
Our partners client benefited from 3E’s straightforward finance proposal that offered flexible options that aligned with their ownership expectations and minimised end of term risk associated with alternative low repayment offerings.
For Our Partner
For the Client